Frequently Asked Questions
Individual counselling are in-person, virtual or by phone. Couples/Relationships and Family counselling are in-person only.
What type of sessions do you offer?
We begin with taking some time to get to know you and your background. We dive into your therapy goals and ensure we are a good match to develop a plan moving forward.
What happens in the first session?
Yes, we offer direct billing for most insurance providers. However, please check with your insurance provider and us to confirm. We offer direct billing services to: Victim Services, NIHB, Canada Life, Manulife, Blue Cross, Greenshield, Chambers of Commerce and iA Financial Group. Please note that not all insurance companies cover 100% of the cost.
Do you do direct billing?
Hours of availability include weekdays, evenings, and weekends. Please head to the booking link here to review available appointment times.
What are your hours of availability?
What is your cancellation policy?
Please review our full cancellation policy here.
How long are sessions?
Counselling sessions are 50 minutes in length with 10 minutes at the end for documentation.
Yes. You are required to have a valid credit card on file in order to book each individual session; if cancelled/rescheduled prior to the 48 hours, you will not be charged.
Do I need a credit card to book?
I am interested in EDMR. How do I book?
Please email to inquire further. A first session needs to be booked to assess for suitability and determine a plan moving forward.
Please book a free 15-minute consult with me here. We can then discuss what services are suitable for you before booking your first appointment.
I’m not sure what services I need.
Do you provide Emergency Counselling?
We do NOT provide Emergency Counselling services. Please refer to our Emergency contact list here.
Who’s included under First Responders and Public Safety Personnell ?
Police, Fire, EMS. Canadian Boarder Services Agency (CBSA), Corrections officers, Communications dispatchers & call takers. Spouses, significant others, and adult children of first responders can also book in. If you do not see your profession listed but are in a first responder or helping professional role, please contact us directly to discuss the services that are available to you. We value all professionals in the frontline and helping field. Support is always available.
Get In Touch With Us
+1 (306) 517-2583
mallery@serenityandsoulhealing.com
2330 15th Avenue, 3rd Floor
Regina, SK S4P 1A2
Emergency Contacts
Please note: Serenity & Soul Healing Therapy does not provide emergency crisis counselling services.
You can find a verified list of emergency contact numbers here or on our Resources page.
Land Acknowledgment
Serenity & Soul Healing Therapy respects and acknowledges the land of Treaty 4 and engages in Truth & Reconciliation and shows respect for Indigenous Peoples and recognizes their healing.